Shipping policy
Welcome to sfpnest! Our Shipping Policy is designed to provide you with clear, transparent guidelines on our shipping and handling process. We are committed to delivering your orders securely and efficiently.
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### 1. Order Processing & Handling Time
• Handling Time: 1 – 3 business days (Monday to Friday).
• Order Confirmation: You will receive an automated confirmation email immediately after placing your order.
• Weekend & Holiday Orders: Orders placed on weekends (Saturday, Sunday) or public holidays will be processed on the following business day.
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### 2. Transit Time & Order Cutoff Time
• Transit Time: Standard Shipping takes 5 – 7 business days (Monday to Friday).
• Total Estimated Delivery Time: 6 – 10 business days (Handling time 1-3 days + Transit time 5-7 days).
• Order Cutoff Time: 4:00 PM (CST) / 5:00 PM (EST), Monday to Friday. Orders placed after this time will be processed starting the next business day.
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### 3. Shipping Rates & Taxes
• Shipping Rates: We offer FREE Standard Shipping on all orders delivered to destinations within the contiguous United States.
• Sales Tax: Sales taxes are calculated and applied at checkout in accordance with applicable state and local tax regulations based on your shipping address.
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### 4. Shipping Carriers & Delivery Terms
We partner with reliable carriers to ensure the safe delivery of your products. All orders are shipped via:
• UPS
• USPS
• DHL Express
Deliveries will be made to the shipping address provided at checkout. Please note that we do not ship to P.O. Boxes or APO/FPO addresses for heavy or oversized items.
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### 5. Order Tracking
Once your order has been packaged and dispatched, you will receive an email containing your tracking number and carrier link. You can track your shipment directly via the carrier's tracking portal or by visiting our Track Your Order page on our website.
Please allow 24 to 48 hours for the carrier to update tracking details in their system after pickup.
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### 6. Address Accuracy & Modifications
Customers are solely responsible for providing complete and accurate shipping information at checkout. If you realize you entered an incorrect address, please contact us immediately at info@sfpnest.com within 12 hours of placing the order. Once an order has been shipped, the shipping address cannot be modified, and we cannot be held liable for packages delivered to an incorrectly provided address.
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### 7. Shipping Delays
While we make every effort to deliver your order within the estimated timeframes, unforeseen circumstances such as severe weather, natural disasters, carrier delays, or holiday peak seasons may occasionally cause transit delays. We appreciate your patience and understanding in such events.
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### 8. Damaged, Lost, or Missing Packages
• Damaged in Transit: If your parcel arrives visibly damaged, please take clear photos of the packaging and contents and contact us within 48 hours at info@sfpnest.com.
• Lost Packages: If your tracking shows delivered but you haven't received it, or if tracking has stopped updating for more than 7 business days, please reach out to our support team immediately so we can file an inquiry with the carrier.
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### 9. Customer Support & Contact Information
For any questions, shipping inquiries, or assistance with your order, please contact our support team:
• Trade Name: sfpnest
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
• Phone Number: +1 (662) 343-3880
• Email: info@sfpnest.com
• Business Address: 1310 Star Rd, Brandon, MI 39042, United States