Return and Refund Policy
Return and Refund Policy
At sfpnest, we want you to be completely satisfied with your purchase. Our return policy is valid for 30 days from the date you receive your order. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a return, refund, or exchange.
To be eligible for a return:
• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all tags attached.
• Proof of purchase (order number or confirmation email) is required.
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1. How to Initiate a Return
Please DO NOT send your purchase back to the manufacturer or the address on the package without contacting us first.
Step 1: Contact our customer support team at info@sfpnest.com with your order number, reason for return, and clear photos/videos if the item is damaged or defective.
Step 2: Once your return request is approved, our team will provide you with the return shipping instructions and return address.
Step 3: Carefully package the item and ship it back using a trackable shipping service.
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2. Return Shipping Costs & Restocking Fees
• Damaged / Defective / Incorrect Items:
If the product is damaged by the carrier, defective, or incorrect upon arrival, we sincerely apologize. In these cases, return shipping is completely FREE of charge. We will provide a prepaid return shipping label or refund the return shipping fee.
• Customer Remorse (Change of Mind / Wrong Size Ordered):
If you purchased the wrong item, it doesn't fit, or you simply changed your mind, you will be responsible for paying the actual cost of return shipping.
• Restocking Fee:
There is NO restocking fee charged to customers on all returns.
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3. Refunds
Once your returned package is received and inspected, we will send you an email notifying you that we have received your item and whether your refund is approved or rejected.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 8 business days (depending on your card issuer or bank processing times).
Late or Missing Refunds:
If you haven’t received your refund after 8 business days of approval:
1. First, check your bank account or credit card statement again.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you have done all of this and still have not received your refund, please contact us immediately at info@sfpnest.com or +1 (662) 343-3880.
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4. Exchanges
The fastest way to ensure you get what you want is to return the item you have following our return policy, and once the return is accepted, make a separate purchase for the new item.
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5. Contact Information & Return Address
For all return requests and questions regarding our policies, please contact our support team:
• Trade Name: sfpnest
• Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)
• Phone: +1 (662) 343-3880
• Email: info@sfpnest.com
• Business & Return Address: 1310 Star Rd, Brandon, MI 39042, United States